Feb 27 2009
Weddings by Colortech, Inc. Frequently Asked Questions…
Weddings by Colortech, Inc. FAQ's
Is there a setup fee?
What if I don't see a quantity I need?
What if I don't see the template I want?
What if I don't have digital pictures?
What is a low resolution PDF?
Do you do any color correction, retouching, or manipulation of photos?
How long will it take my order to be printed?
Are rush orders available?
How much will I be charged for shipping and handling?
Will I need to pay sales tax on my order?
Can I see a hard copy proof before production begins?
Can I upload a copyrighted picture?
What forms of payment do you accept?
What is UV Coating?
Is there a setup fee?
Yes. A single fee of $35 will be charged to cover the setup fees for all the items included in your order.
What if I don't see a quantity I need?
If you do not see a quantity that we currently provide, please email weddings@colortechinc.com for a custom quote. Please state what quantity of product(s) you would need and we will e-mail you a custom quote.
What if I don't see the template I want?
We have design specialists to design any of our products to fit your specific needs. Custom designing is charged at an hourly rate of $75. Please review our Custom Designs page for more information. You also have the choice of creating your own designs. Please review our Custom File Uploading for our specifications.
What if I don't have digital pictures?
Hard copy photos and slides can be scanned at $10 per scan. If you would like your pictures returned to you, please state that and your photos will be included when your order is shipped. You can mail your pictures to:
Wedding Department
Colortech, Inc.
232 South Ninth Street
Lebanon, PA 17042
What is a low resolution PDF?
A file that is not print quality and cannot be changed to preview how your product will be printed. You must have Adobe Reader installed on your computer to be able to view the file. If you do not, please go to www.adobe.com to down load your free Adobe Reader.
Do you do any color correction, retouching, or manipulation of photos?
Yes we do. Based on your direction, we can do color correction, retouching, and manipulation of photos. This service is charged at $75 per hour.
How long will it take my order to be printed?
Once your order has been placed, it is submitted for processing and you will receive a low resolution PDF proof within 72 hours. When the proof is approved, it will be submitted for printing. Printing may take up to 3-4 weeks.
Are rush orders available?
Often we are able to accommodate rush orders but they must be evaluated on a case by case basis. If you have a specific in-hand date for your order, please email weddings@colortechinc.com to see if we can meet your deadline. There may be additional charges.
How much will I be charged for shipping?
We ship your order through UPS Ground to the United States only. No PO Boxes allowed. Your shipping charge will be based on the amount of the order plus a $5.00 handling fee.
Shipping Rates
Up to $250 $8.00
$251-$500 $10.50
$501-$750 $12.00
$751-$1000 $14.50
$1000 and up FREE SHIPPING
Will I need to pay sales tax on my order?
If you live in the state of Pennsylvania, you are required to pay the 6% sales tax. If you are tax exempt, you will need to show proof by faxing your Tax Exempt Form to (717) 675-2055.
Can I see a hard copy proof before production begins?
Yes. You will be charged $30 per sheet (12x18"). Shipping is included. All item(s) will be printed on 100# Matte Cover except placemats which will be printed on 70# Uncoated Text. We will place as many products on a page that will fit so you will not be charged $30 per item. These proofs are for positional and color representation.
Can I upload a copyrighted picture?
As long as you have obtained the appropriate authorizations from the owners, you can upload it. Colortech, Inc. will not be responsible. We assume all pictures uploaded are printable.
What forms of payment do you accept?
We accept Master Card, Visa, American Express, and Discover cards.
What is UV Coating?
UV coating enhances the quality of the printed product by providing protection against friction and fading making it more durable . UV coating is the most desirable finish on the market today for an ultra high gloss finish that protects and enhances the look of any printed piece. Colors are brighter and the finish will last longer than uncoated pieces.
